Menu
Cart 0

FAQs

Q: I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out.

Q: HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.
  • Average transit times to the United States: 5 - 20 Business days
  • Average transit times to International: 17 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Q: WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

Q: CAN I CANCEL MY ORDER?
You are able to cancel your order prior to it being shipped. Cancellations are not guaranteed. Contact us at support@thewestofjava.com. We will do our best to cancel your order before it goes to a fulfilled status. Once a product has moved to a fulfilled status, it cannot be cancelled. Orders marked as fulfilled or shipped cannot be cancelled.

Q: I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@thewestofjava.com. Orders marked as fulfilled or shipped cannot be corrected.

Q: MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us at support@thewestofjava.com with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

Q: It Says My Address Is Not Found

A: We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com "find zip code" can help you find your specific abbreviations and how USPS will verify your address.

 

Q: How Do I Return Or Exchange?

A: Please Email us at support@thewestofjava.com and let us know what the problem is! We will work with you to correct the issue.

If a refund is determined to be warranted, we will provide you an RMA and address to return the product. If the item is unused and still in its original packaging, a full refund for the price of the product will be granted.

If an item is found to be used, not defective or in a condition that does not allow us to resale the item, a restocking fee of 50% will be applied to your refund.

We will process a refund of the product as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them.

 

Q: You Made A Mistake On My Order.

A: We are very sorry. It doesn't happen often, but nobody's perfect. Email us at support@thewestofjava.com and we'll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can

a) verify your claim and

b) call you to correct it.

Q: I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once they are on the way :)

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us support@thewestofjava.com and we will do our best to reply within 24 hours :)